Check-in on the day of arrival is at 14:00. Upon check-in students staying in the apartments, hostel and student houses will be asked to pay a damage deposit of € 50.00 which will be refunded upon departure. Students who arrive during the night are to leave their ID Card / Passport with the security guard and return to the main residence (Garden View Complex) reception the next morning to pick-up their document/s and pay the € 50.00 damage deposit. If students’ arrival is early in the day and they prefer immediate access to their room, the School recommends that the accommodation is reserved from the night before to guarantee immediate access.
Check-out on the day of departure is at 11:00. When checking out, students staying in the apartments, hostel and student houses should allow at least 1 hour for management to check the accommodation and refund the damage deposit. If a student fails to allow at least 1 hour, management reserves the right to refund the damage deposit at a later stage. In order to be checked, the accommodation has to be vacated and keys returned.
The damage deposit of € 50.00 paid on check-in will be refunded (in full or part thereof) on check-out, upon presentation of the damage deposit receipt and after the accommodation has been inspected. The damage deposit is held against any costs that may be incurred in respect of missing items of inventory, breakages, damages or excessive dirt that students may cause during their stay. Management also reserves the right to fine students where disturbances to other clients or third parties have been reported. In these cases the fine will be taken from this deposit. It is very important to note that students’ liability is not limited to € 50.00 and the School reserves the right to charge extra money or take any other necessary measures as and when required. Clients departing during the night are to pick up their deposit from the main residence (Garden View Complex) reception the evening before between 18:00 and 23:30.
Cleaning of the accommodation and change of towels and bed linen takes place on a weekly basis; missing items will not be replaced. Cleaning includes washing of floors and bathroom/s, and dusting of furniture; cleaning of plates, pots and pans is not included. Even though cleaning is provided, students are to keep their rooms tidy to make cleaning easier and must throw all their rubbish into the large container situated outside the main entrance of the accommodation on a daily basis. Rubbish is not to be left to accumulate indoors as this will attract ants and other unwanted insects. Students leaving untidy rooms will not have their accommodation cleaned and may have to pay an additional fee for extra cleaning services.
If a student changes from one accommodation to another accommodation of the same category, an administration fee of € 25.00 will be charged. If a student changes to accommodation of a superior category, the student will only be charged the difference in price. There will be no refund if a student changes to accommodation of an inferior category. The respective hotels’ policies will apply for students staying at a hotel.
If a student changes from one host family to another host family, an administration fee of € 25.00 will be charged; the administration fee will also apply if the student changes to any other type of accommodation. If a student changes to accommodation of a superior category, the student will also be charged the difference in price. There will be no refund if a student changes to accommodation of an inferior category.
Parties must not be held in the accommodation. Loud music, singing, shouting or any other disturbance in the accommodation, corridors or any other public area is not permitted at any time during the day or night. In the event that this regulation is ignored, each student registered in the accommodation will be fined € 12.00 or be ordered to leave the accommodation.
Meal times for students staying in the apartments, hostel and student houses who have booked breakfast, half board or full board are as follows:
- Continental Breakfast – from 08:00 to 09:00
- Packed Lunch – to be picked up from the pool bar or the main residence (Garden View Complex) reception between 12:30 and 13:30
- Dinner – from 19:00 to 20:00
- A weekly supplement of € 35.00 will apply for students with special dietary requirements.
Students staying with host families are entitled to continental breakfast, a packed lunch and dinner. Breakfast includes tea or coffee with milk, and an adequate amount of toast with preserves and cereals; packed lunch usually consists of 2 bread rolls / sandwiches, a piece of fruit and a small bottle of water; dinner in the evening includes a variety of dishes and mineral / filtered water. Students must respect the meal times established by their family. Students should inform their family about the foods they like and don’t like, when they are not going to eat at the family, or if they would like to eat at a different time. A weekly supplement of € 35.00 will apply for students with special dietary requirements.
Management or staff can enter to check the accommodation whenever they deem it necessary. Pots, pans, plates, cutlery etc. must not be moved from one accommodation to another. When inspecting the accommodation on departure, clients will be charged for missing items even if they are in another accommodation. Posters, photos, postcards, etc. must not be stuck on to the walls; this is to avoid damaging the plastering – a maximum fee of € 25.00 per room will be charged for whitewashing. Students are responsible for missing items of inventory, breakages and damages in their accommodation; therefore, it is in the interest of the students who are sharing accommodation to ensure that any damage caused in their accommodation is reported to management immediately.
Air-conditioning in the apartments functions between 20:00 and 06:00. In winter, the heating functions between 15:00 and 22:00. Students can pay an extra € 2.50 per day so that the air-conditioning / heating operates on a 24-hours basis. Air-conditioning at the hostel is available at a supplement of € 5.00 per day. If students require extra heating, a heater can be hired from the main residence (Garden View Complex) reception at a cost of € 2.50 per day. Use of heaters other than those supplied by the reception is not allowed. In the event of a heater being found in the accommodation a charge of € 5.00 per day for the full stay will be made for each heater. In the case of host family accommodation a heater / fan will be provided when necessary.
Every student will be given his / her own room key. Students staying in the apartments, hostel and student houses will be charged € 5.00 for missing or broken keys. In the case of accommodation with host families, if students are given a copy of the house key and this is lost, they will have to pay the full cost involved to replace the door lock.
Clubclass London places students in various types and categories of accommodation close to and within easy reach of the School. The different accommodation providers each have their own policies, and these are listed in the respective accommodation data sheets (2013 Clubclass Fact Sheet).
Since House Share and Home Stay are booked through agencies, the terms and conditions for these accommodation types will be sent to students after the accoomdation is booked depending on the agency utilised.