Welcome to the Frequently Asked Questions Section.
These are the most frequently asked questions submitted by our students relating to courses, accommodation and other general information. Other FAQ’s include questions relating to the school, activities/excursions, payment/cancellations, general information on Malta and other useful information.
If you have any unanswered questions, please send us an e-mail on: [email protected]
Q. Are you open all year round?
The school is open all year round except on the following days will be closed on the following days: 1st January, 10th February, 19th March, 31st March, Good Friday (date varies from year to year),1st May, 7th June, 29th June,15th August, 8th September, 21st September, 8th December, 13th December, 25th December.
Q. What nationalities are your students?
A. Clubclass welcomes students from over 40 different countries annually. For recent information about the nationality mix at Clubclass, please go to the ‘School / Nationality Mix’ page.
Q. What age are your students?
A. Clubclass is mainly an adult-oriented school with the average age of our students being between 25 and 35 years. However, we also have a number of older students who join our courses in Business English or more intensive courses in General English. In the summer months we also welcome students from the ages of 6 to 20 years on a number of our programmes such as the all-inclusive programme, the young learners’ day camp, the kids programme and the liberty programme.
Q. Where is your school located?
A. Clubclass is located in Swieqi – a safe residential area with its own quiet charm. Being a suburb of St. Julian’s, Swieqi is located within a 10 / 15 minutes walk to Malta’s main tourist area – St. George’s Bay, St. Julian’s and Paceville.
Q. Are you close to the beach?
A. Yes – St. George’s Bay – one of Malta’s main sandy beaches and is only a 10 / 15 minutes walk from the school. Across the road from the school there is a bus stop providing easy access to the lovely rocky beaches in Sliema.
Q. How big is the school and how many classrooms do you have?
A. Clubclass is an average-sized school having a total of 35 classrooms.
Q. How do I get to school everyday?
A. You do not need transport to get from your accommodation to school. All the accommodation offered by Clubclass is either within the same building as the school or within walking distance of the school. The Campus Apartments are situated within the same building as the school; the Hostel, the Student Houses, Residence Apartments, Dusk Court, Amber Court and St. Andrew’s Suites are situated within a few minutes walking distance from the school as well as Host Family and Hotel Accommodation.
Q. How is your school different from other language schools?
A. Clubclass is different from other local English language schools because it is a residential school, which means that the school, accommodation and the wide range of amenities such as an outdoor swimming pool, a fully equipped gym, sauna, games rooms and other recreational facilities are all situated within the same building – this makes it ideal for students of different nationalities to get together and communicate through the medium of English.
Q. What happens on public holidays and does the school close at Christmas?
A. Malta has 14 national public holidays (on these days, shops, businesses and most schools are closed, though restaurants and bars will most likely remain open) including Christmas Day. The school is closed on these days and no lessons are held.
Q. Can I start a course at any time?
The school is open all year round (except for Public holidays) and our courses commence every Monday. If you arrive on any other day, your course will commence the next day and you will join an ongoing course.
Q. Do I have to sit for a test / entry exam?
A. Yes – on your first day at school you will sit for a Placement Test in order to establish your level of English.
Q. How many course levels do you have?
A. Courses are offered at beginner, elementary, pre-intermediate, intermediate, upper intermediate and advanced level and are offered all year round.
Q. How can I be sure that I chose the best course for my needs?
A. If you feel that the course you have chosen is not suitable for your needs, please speak to the Director of Studies who will try to advise you on what options are available.
Q. What level class will I be in?
A. Based on the results of your Placement Test, you will then be placed in a class with students of your same level. If you feel that you have been placed in a level which is not suitable for you, you should discuss this with the Director of Studies.
Q. How long are the lessons; how many hours per week will I study?
A. Each lesson is 45 minutes. The number of lessons per week depends on which course you choose. A Standard Course in General English consists of 15 hours per week (20 lessons per week). All Intensive courses and Exam Preparation courses consist of 22.5 hours per week (30 lessons per week).
Q. How many students are in each class?
A. The number of students in each class depends on which course you choose. The maximum number of students in our General English classes is 12. Please refer to the ‘Courses’ page for detailed information regarding the respective courses.
Q. What is the minimum age for your students?
A. The minimum age for our adult courses is 16 years. In the case of our All Inclusive Summer Programme the ages are 13-16 years, our Young Learners’ Day Camp are 8-16 years, our Kids Programme are 6-16 years and in the case of our Liberty Programme the ages are 17-20 years.
Q. Do you offer courses for children?
A. Yes, we offer a variety of different summer programmes for children aged 6-16 years.
Q. Will the people on my course be of a similar age to me?
A. If you join one of our General English courses for adults the average age of the students in your class would be between 25 and 35 years. The average age of participants in the Business English courses is between 30 and 40 years. Irrespective of your age, the teachers at Clubclass are very experienced in making participants of different ages interact with each other.
Q. What training do the teachers have?
A. All our teachers are highly-qualified native speakers of English with a recognised TEFL qualification and a teachers’ warrant issued by the Ministry of Education. Our teachers regularly receive in-house training courses in the latest teaching approaches to ensure that high standards are achieved and maintained. Please go to the ‘School / Teaching Staff’ page for further information.
Q. What is my first day at school like?
A. Your first day at school will be Monday if you arrive at the weekend, and the next day after arrival if you arrive mid-week. You have to be at Clubclass reception by 08:45 because at 09:00 you will have to take a placement test to assess your level of English. At 11:15, you will then be placed in a class with students of your same level, based on the results of your placement test.
Q. What can I expect in class?
A. Your lessons will include a combination of speaking, listening, pronunciation, reading, vocabulary building, writing and grammar. Emphasis is placed on encouraging your fluency and confidence in the English language. If you would like to focus on a specific area, we suggest that you book a few extra Person to Person (one-to-one) lessons.
Q. Can I do an internationally recognised exam?
A. Yes, we offer exam preparation courses for Cambridge and IELTS. Please go to the ‘Courses / Adults – Exam Preparation’ page for more information, or contact us on [email protected].
Q. What is the minimum length of a course and how long should/can I stay?
A. Minimum course duration is one week for all our courses except Exam Preparation IELTS which is 4 weeks and Cambridge which is 8 weeks. Should you decide to further your studies, you could extend your stay at Clubclass for as long as you desire.
Q. Can I get private lessons?
A. Yes – we offer Person to Person (one-to-one) courses. Please go to the ‘Courses’ page for more information.
Q. Can I extend my course if I like the school?
A. Yes, you would need to contact the school reception (or your agent – if travelling through an agency) in order to extend your stay and we will make all the necessary arrangements.
Q. I am a working professional, but don't necessarily want a 'business' course. Is there a suitable course for me?
A. Yes – we offer Person to Person and Combination Courses which will be designed to meet your specific requirements. We would need to be informed beforehand of your exact course requirements in order for the teacher to design the lessons accordingly.
Q. Will I get a certificate at the end of my course?
A. On completion of your course you will receive a certificate that confirms your attendance and the level you attained.
Q. How do I enrol for a course (online)?
A. To enrol for a course online you would need to send us an e-mail at [email protected] requesting our enrolment form to be sent to you electronically and/or any other information you may require. Alternatively, you could go to ‘Send Enquiry’ (at the top right corner of our homepage) and fill in the enquiry form available online.
Q. How do I enrol for a course if I do not have internet access?
A. If you do not have internet access, you would need to contact us either by telephone on 00356 2377 2402 or by post at the following address (in this case it would be advised to contact us well in advance to your preferred start date):
Clubclass English Language School
Chelsea Court, Triq L-Imghazel
Swieqi SWQ 3150
Q. Can I book directly with you or do I need to book through an agent?
A. We accept bookings both from students directly and through an agent.
Q. How long does it take till I receive a confirmation?
A. You will receive a confirmation either within the same day or latest the following day. If you do not receive a confirmation within 48 hours, please contact us to confirm we have actually received your request as e-mail is not always reliable.
Q. How do I know that my booking has been accepted?
A. Upon receipt of your enrolment form and deposit you will receive a letter of acceptance, confirming all the services as booked by you.
Q. Where can I stay in Malta and can you help me find accommodation?
A. We offer a wide selection of accommodation options to suit the budget and requirements of each student. Options include accommodation in a Hostel, Student House, One Bedroom and Shared Apartments, Host Families, Residence Apartments and Hotels. Please go to the ‘Accommodation’ page for further information.
Q. How far away is the accommodation from the school?
A. All the accommodation we offer is either within the same building as the school or within walking distance from the school. The Apartments are situated within the same building as the school, the Hostel and the Student Houses are situated across the road from the school and the residence apartments, the Host Families and Hotel Accommodation are situated within walking distance to the school.
Q. What is the accommodation’s check-in /check-out time?
A. On arrival, you may check-in to your accommodation at any time after 14.00 hrs. If you are arriving earlier, you may be asked to store your bags and wait until your room becomes available. If your arrival is early in the day and you prefer immediate access to your room, we recommend reserving your accommodation from the night before to guarantee immediate access. However, if you decide not to do this, we will be very glad to store your bags and make our changing facilities available for you to freshen up. Check-out time is any time before 11.00 hrs.
Q. Do I have to pay a damage deposit for accommodation?
A. If you have booked accommodation in an apartment, the student house or the hostel, you will be charged a refundable damage deposit of € 100.00. This damage deposit will be held against any costs that may be incurred in respect of damages or excessive dirt that you may cause during your stay. This deposit will be refunded upon receipt (in full or part thereof) provided that the accommodation is found to be in the same condition as it was when you arrived. No damage deposit applies in the case of host family accommodation.
Q. Is air-conditioning on 24 hrs a day (in air-conditioned accommodation)?
A. No, it depends on what accommodation you have booked with us. Dusk Court, Amber Court, Hostel and Residence Apartments are on a payment basis while Campus Apartments and St. Andrew’s Suites are on restricted hours. Please note that in the Student House there is no air-conditioning available.
Q. Are all meals included in the accommodation fees?
A. No – meals are not included in the accommodation fees. The only accommodation fees which include meals on full board basis (i.e. breakfast, packed lunch and dinner) are with Host Family (as stated on our price list).
Q. If I don’t book meals before my arrival, will I be able to arrange this when I actually arrive at Clubclass?
A. Yes – meals can be booked upon your arrival at Clubclass.
Q. What should I do for lunch? Are there plenty of places to eat?
A. Yes, there are plenty of places within walking distance to the school where you could have lunch. Another option would be to prepare your own meals and buy groceries from the supermarket just around the corner from school.
Q. I have a special request for my host family – will this be a problem?
A. You will be kindly requested to inform us beforehand if you have any special requests, so as to confirm this with the host family prior to your arrival in Malta. If your special request cannot be accepted by the host family, we will inform you immediately and if necessary offer you an alternative.
Q. I am a smoker – is this a problem for my host family?
A. In this case, you would be kindly requested to inform us beforehand to make sure that we place you in a host family who will permit smoking in their home – very often smoking will only be permitted in the yard or balcony.
Q. Can I stay with a host family over Christmas and New Year?
A. Yes – host family accommodation is available all year round.
Q. What can I expect my host family to be like?
A. All the host families are English speaking and situated within walking distance to the school. In a host family you will experience the Maltese way of life in a family environment. All the families are carefully selected, inspected and licensed by the Malta Tourism Authority to ensure that they are in line with the standards required.
Q. Will I have my own room and somewhere to study with a host family?
A. If you would like to have your own room and privacy to be able to study, you will need to book a single room with a host family.
Q. Will my host family be expecting me?
A. Yes – your host family will be advised of your arrival date and time.
Q. What meals will my host family provide?
A. Meals with host families are on full board basis (breakfast, packed lunch and dinner) and usually consist of Mediterranean food. Should you have any meal preferences (e.g. vegetarian), you are kindly requested to inform us beforehand in order to confirm with the host family prior to your arrival in Malta.
Q. Will there be other students of the same mother tongue staying in the host family?
A. As much as possible we try to place students of different nationalities in the same host family. Since some of our host families also take students from other language schools, we will not be able to guarantee this.
Q. Will my host family meet me at the airport?
A. If you book an airport transfer with us, we will meet you at the airport and drop you off at your host family. On your first morning the family will show you the way to school.
Q. Will it be possible to connect my laptop computer at my Host Family?
A. It would not be a problem for you to use a laptop at your host family, however if you would like to connect to the internet, you would need to liaise with the host family directly. Another option for internet connection would be to connect your laptop by WIFI at the Internet Café.
Q. Will I be able to phone home from my host family and how much will it cost?
A. Use of the phone is at the family’s discretion. Overseas calling rates vary depending on the telephony service available at the host family – you would need to liaise with the host family and pay them directly for any overseas calls made. Another option would be to purchase a local mobile top up card and call from your mobile phone.
Q. Do I have to pay to use the facilities available at the residence?
A. The outdoor swimming pool, fitness centre, sauna and Jacuzzi (restricted hours) are available free of charge to all students attending a course at Clubclass irrespective of the type of accommodation they choose. WiFi inside the school (during school opening hours) is also free. The internet café, restaurant, cafeteria and launderette are available at a charge.
Q. Are there internet facilities in the school and will I be able to use my laptop?
A. Yes – free WiFi is available inside the school during the school’s opening hours, so students bringing their own laptops can connect to the internet for free.
Q. Will I be able to call home from the school and how much will it cost?
A. Yes – overseas calling facilities are available at the internet café. Phone cards can be purchased from accommodation reception at a minimal charge.
Q. Does the school arrange excursions?
A. Yes – we run an extensive leisure programme that exploits the rich cultural and historical heritage of the Maltese Islands with an exciting variety of social activities (boat parties, karaoke, salsa dancing, etc.). A different programme is organised each week and a copy of the weekly programme is displayed at the school reception
Q. Is the Leisure Programme included in the fees?
A. No – the leisure programme for adults is optional and therefore not included in the fees. Students could join any excursion//activity of their interest by contacting the school reception. This does not apply to students on our Summer Programmes as these are all-inclusive programmes which include activities/excursions.
Q. What can I do in my free time and weekends?
A. There is a lot for students to see and do in Malta during their free time and this of course depends on the individuals’ interests, but to mention a few:-
Swimming – there are beautiful sandy and rocky beaches both in the south and in the north of Malta. St. George’s Bay, St. Julian’s is situated within walking distance from the school.
Entertainment/Nightlife – Paceville – Malta’s main entertainment hub is only a 15 minute walk away from the school. Here one can find a wide range of recreational facilities including cinemas, a bowling alley, restaurants, bars and discotheques.
Shopping – Valletta – the capital city and Sliema are Malta’s major shopping sites and can be easily reached by taking a bus from the bus stop opposite the school.
Camping – How about camping for the weekend in the north of the island enjoying the beautiful Maltese landscape and crystal-clear Mediterranean Sea. You could pitch your own tent or hire one on site!
Eating Out – A wide variety of restaurants are available for all tastes and budgets – from gourmet dining to fast food. Malta also offers an exciting choice of local and international cuisines.
Q. What sports facilities are there?
A. There is a variety of sporting facilities available on the island and we can make the necessary arrangements for you – whether it is a dive in our island’s crystal clear waters, horse riding in the countryside, water sports and other sporting facilities such as tennis, golf, snooker, etc.
Q. Can programme dates or prices change?
A. In the event that programme dates or prices will change you will be informed before your payment is settled. Should there be any change in prices after your payment has been settled this will not effect you.
Q. Are discounts available for students staying for a long time?
A. Yes – we offer cheaper rates for longer stays. Please go to Fees for further information.
Q. Do I have to pay a deposit?
A. Yes – a 25% deposit is required when you enroll for a course. This payment can be made by bank transfer or credit card – (please note that a 5% charge applies for credit card payments).
Q. Once I have sent my deposit & application form, when should I settle the balance of my fees?
A. Settlement of fees can be effected either 2 weeks prior to arrival by bank transfer, or else on your first day at school by cash or credit card – (please note that a 5% charge applies for credit card payments). If the balance is settled by bank transfer, kindly bring a copy of the bank transfer receipt with you on your first day at school.
Q. Can I book and pay for more courses once I am there?
A. Yes – whilst at Clubclass you could extend your course for as long as you wish.
Q. Can I make stage payments for long-stay courses?
A. Yes – this is possible; in this case payment terms would have to be agreed between you and the school.
Q. Will I lose my money if I have to cancel?
A. If you have to cancel the following cancellation and refund policy applies more information on the Cancellation and Refund Policy
Q. Where is Malta?
A. The Maltese Islands – which consist of Malta, Gozo and Comino are located in the centre of the Mediterranean, 93 kilometers from the Italian island of Sicily.
Q. How do I get to Malta?
A. The best way to get to Malta is by air.
Q. Do I need a visa for Malta?
A. Please go to the ‘Other Services / Student Visa’ page for further information.
Q. What happens if my visa is refused?
A. If an entry visa is not granted and the School is informed 8 days or more before the enrolment start date, a full refund, less the registration fee, bank charges and courier fees (if applicable), will be sent to the student. If the School is informed 7 days or less before the enrolment start date, a cancellation fee, equivalent to the cost of one week (course, accommodation, registration fee, airport transfers, etc) bank charges and courier fees (if applicable), will be charged. In both cases, evidence of visa refusal is to be sent to the School.
Q. Do I need insurance for Malta and if yes, can you help me?
A. Travel/medical insurance is not obligatory but it is recommended. We offer an international student insurance – please go to the ‘Other Services / International Student Insurance’ page for further information.
Q. Am I entitled to medical care?
A. If you are an EU/EEA national you are entitled to receive medical care in Malta on presentation of your European Health Insurance Card (E111).
Q. How can I get medical help?
A. Malta enjoys a high standard of medical care. Hospitals are modern and supported by a regional network of health centres. Clubclass has a doctor available for its students on call, who will visit them at their accommodation. Students will need to pay the doctor directly and then claim a refund from their health insurance (if available).
Q. If there is an emergency, whom should I contact?
A. If you encounter any difficulties outside school hours you can contact us on our emergency number: 2377 2107.
Q. Is Malta safe?
A. Malta is a safe place and the crime rate is extremely low.
Q. Is Malta expensive and what currency is used?
A. The cost of living in Malta is considerably lower than in neighbouring European countries and the currency used is the Euro.
Q. What languages are spoken in Malta and why should I come to Malta to learn English?
A. The official languages are Maltese and English. Maltese is a language of Semitic origin written in the Latin script, which over the centuries has incorporated many words derived from English, Italian and French. As a former British colony, English has been an important language for all Maltese people for over 150 years and although Malta is an independent nation and has its own mother tongue, the everyday use of the English language remains – it is used daily in business, politics, education, arts and most importantly conversation.
Q. Can you meet me at the airport and arrange a taxi to my accommodation?
A. Yes, if you would like us to organise airport transfers for you, these can be arranged at a charge of Eur 30.00 (return), in which case we ask you to kindly send us your flight details at your earliest convenience (flight number and arrival time) so as to organise everything accordingly.
Q. Will I be able to travel around Malta easily?
A. The public bus service is a good means to get around the island, as buses serve the major tourist areas and are cheap and efficient. There is a public bus stop just across the road from Clubclass which makes it very convenient to travel around.
Q. Do I need to rent a car?
A. Renting a car is a good option if you would like to get to the farther reaches of the island. Driving is on the left and all the road signs are in English. Leading and local car hires are located around the island and accept international driving licenses.
Q. Can I work part-time in Malta or have a work experience?
A. Employment in Malta is subject to an employment license issued by the local authorities. It is much easier for students from the EU and Switzerland to get an employment license.