School policies


The first day at School will be Monday if students arrive at the weekend, and the following day after arrival for mid-week arrivals. Students have to be at the School reception by 08:45, unless otherwise advised.
At 09:00 students are asked to sit for a placement test to assess their level of English and at 11:00 new students are assigned to a level of study based on their results. Courses in General English are offered at all levels, however an intermediate level of English or higher is required to join the Mini Group or Business English courses or Exam Preparation courses (in the case of Clubclass London). If a student does not have the minimum level of English required to follow a particular course, the student will be offered a place in an alternative course of the same value. Should students feel that they have been placed in the wrong class, they should immediately report the matter to the Director of Studies for consideration.
On Monday, immediately after their placement test, students will be invited to attend a short welcome meeting where they will be given details about the course timetable (in the case of Clubclass London), the facilities available at Clubclass, leisure programme and welfare information. Students will also be given general tips and guidelines to help them make the most out of their stay.
In the event that a student is absent from school, missed lessons are not made up or refunded.
Students must be punctual and latecomers will be excluded from their lesson. Only students who have been excused by their teacher or visited and certified as being sick by the School doctor will be allowed to miss lessons. Documents confirming that an individual is a student at Clubclass will only be issued to students who attend lessons regularly. Students who are absent from their lessons without reasonable justification will not be awarded a course certificate. Regular absenteeism could lead to the student being expelled and no refunds will be given.
Students are awarded a course certificate at the end of their course at Clubclass. Students who are absent for their lessons without reasonable justification, or who have been excluded from their course will not be awarded this certificate. In the case of Clubclass London, a charge of £20.00 will apply to reissue a certificate.
Students who would like to change level during their stay are to approach their class teacher, who will then discuss this with the Director of Studies. If the request is approved, the student will be asked to take a test before being moved to the next level. Should the student wish to have a new course book, this can be provided against a charge.
A course book is included in the registration fee paid by students over 18 and joining any of the adult courses at Clubclass. Since course books cannot be exchanged, these are given to students two days after the placement test to ensure that students have been assigned to the appropriate level.
Courses may be held in the morning or in the afternoon. The School reserves the right to place students in any course schedule and to change the timetable as and when necessary. The School may use classrooms at alternative premises of a similar or better standard. In the case of students at Clubclass London, if a student booked for a morning course is moved to the afternoon, a course upgrade (in a group), a credit note or a cash refund (based on the value of the amount collected by the School) will be given.
In the case of Clubclass Malta, if only one or two students is/are participating at a particular level, then the student/s will be upgraded to a person-to-person or semi-private tuition course with reduced hours (student/s will get 2/3 of the hours). As soon as there is an additional student in class, normal lesson times will be resumed.

In the case of Clubclass London, if an insufficient number of students are participating at a particular level, the School reserves the right to reduce the number of lessons as follows:
Group course with a maximum of 12 students per class – 1 to 4 students in class, 5 lessons for every 10 lessons booked
Group course with a maximum of 6 students per class – 1 or 2 students in class, 5 lessons for every 10 lessons booked

Students who would like to change their course during their stay are to approach the Director of Studies; additional charges will apply in the case of upgrades to a different group or person-to-person course, however refunds or course/accommodation extensions will not be given if students change to a course of a lower value. Change from a group course to a person-to-person course is only possible if the price-difference between the two courses (with the same number of lessons) is paid. The School reserves the right to change any part of the package to another type of similar or better standard where circumstances beyond the School’s control necessitate such changes – in this case no charges will apply.
In the case of Clubclass Malta, no refunds will be given to students who shorten their package at Clubclass. In the case of the course, missed lessons are either made up in the preceding weeks prior to departure (group courses will be replaced with group courses) or a voucher issued for the weeks remaining; however no alternative arrangements can be made for unutilised accommodation.

In the case of Clubclass London, no cash refunds will be given to students who shorten their package at Clubclass; the School’s “Cancellation & Refund Policy” will apply. Packages of students enrolled with a visa/temporary residence permit may not be shortened due to the terms of issue established by immigration authorities.

In the case of Clubclass Malta, long-term students are entitled to a two-week holiday for every 13 weeks booked. Students are to inform the Director of Studies and / or the School reception staff at least 2 weeks before they plan to take a holiday. Holidays must consist of whole weeks (Monday to Friday) and the course ONLY will be added on to the end of the enrolment. If the revised enrolment extends into the high season, the difference in course fees will apply. Unutilised accommodation and courses cannot be passed on to other students and no refunds will be given.

In the case of Clubclass London, long-term students are entitled to a two-week holiday for every 10 weeks booked, and one-week holiday for each additional 5 weeks. Students are to inform the Director of Studies and/or the School reception staff at least 7 days before they plan to take a holiday. Holidays must consist of whole weeks (Monday to Friday) and the course only will be added on to the end of the enrolment. If the revised enrolment extends into the high season, a difference in fees may apply. In the case of holiday/enrolment breaks, unutilised accommodation and courses cannot be passed on to other students and refunds will not be given. Students returning from a holiday/enrolment break cannot expect to return to the same class, teacher or accommodation (in exceptional circumstances, the School reserves the right to move the students’ personal belongings while the student is not present). Once a break has been confirmed, dates cannot be changed and students may not turn up for lessons during the respective week/s. Students requiring a visa for the duration of their stay must ensure that their enrolment includes any planned holiday/enrolment breaks.

Course fees do not include exam fees, these are to be booked and paid for at the School. Exam application is at the discretion of the Director of Studies. Students wishing to sit for exams must bring valid passports for exam entry, identity cards will not be accepted. Transportation to and from testing centre is not included.